Last Updated:
Privacy Policy
🔒 IMPORTANT: This Privacy Policy explains how PlayToShine ("we", "our", or "us") collects, uses, and protects information when you use our mobile applications ("Apps"). By using our Apps, you agree to this Privacy Policy.
1. Information We Collect
We collect minimal information to provide and improve our Apps:
Information You Provide Directly:
- 📧 Email Address: Only if you contact us for support or when restoring purchases
- 💳 Purchase Information: Transaction details (processed by third-party payment providers)
- 📝 Support Correspondence: Messages you send to our support email
Information Collected Automatically:
- 📱 Device Information: Device type, Android version, screen resolution
- 🎮 App Usage: Features used, game progress, levels completed
- 🕒 Session Data: App launch times, session duration
- 🐛 Error/Crash Reports: Technical information when Apps crash
⚠️ Important: We do NOT collect:
- 🚫 Personal identification information (name, address, phone number)
- 🚫 Precise GPS or location data
- 🚫 Contact lists or address books
- 🚫 Photos or media from your device
- 🚫 Payment card details (handled by payment processors)
2. How We Use Your Information
We use collected information for:
- ✅ App Functionality: To make Apps work properly
- ✅ Purchase Processing: To verify and restore premium purchases
- ✅ Improvement: To fix bugs and improve user experience
- ✅ Analytics: To understand how users interact with our Apps
- ✅ Support: To respond to your questions and requests
- ✅ Security: To protect against fraud and unauthorized access
3. Third-Party Services
We use these third-party services that may collect information:
Payment Processors:
- 💳 Paystack: For payments in Ghana and African markets
- 🌍 Other Providers: For international payments
Payment information is handled directly by these processors. We only receive confirmation of payment.
Analytics Services:
- 📊 Google Firebase Analytics: To understand App usage (anonymous data only)
- 🐛 Crash Reporting: To identify and fix technical issues
Advertising (Free Apps Only):
Our free Apps may show ads through:
- 📢 Google AdMob: May collect device information for relevant ads
- 🔗 Third-Party Ad Networks: Subject to their own privacy policies
Note: Premium/paid Apps do NOT contain advertisements.
4. Children's Privacy
Our Apps are designed for users aged 13 and above:
- 👶 We do not knowingly collect personal information from children under 13
- 📚 Educational Apps are designed to be child-friendly but collect minimal data
- 👨👩👧👦 Parental Control: We recommend parents supervise children's App usage
- 📧 If you believe we have collected information from a child under 13, contact us immediately
5. Data Storage and Security
Where Data is Stored:
- 📁 Locally on Device: Game progress, preferences, purchase status
- ☁️ Secured Servers: Anonymous analytics and purchase verification data
- 📧 Email: Support correspondence (deleted after resolution)
Security Measures:
- 🔐 Encryption: Sensitive data is encrypted in transmission
- 🛡️ Access Control: Limited access to collected data
- 🧹 Data Minimization: We collect only what's necessary
⚠️ Important Security Note:
While we implement security measures, no method of electronic transmission or storage is 100% secure. Premium purchases are tied to your device. If you uninstall an App or clear its data, you may lose access to premium features and will need to use the "Restore Purchase" function.
6. Your Rights and Choices
You have control over your information:
- 🚫 Opt-Out of Analytics: Disable through device settings (affects App functionality)
- 📧 Access/Delete Data: Contact us to request access or deletion of your data
- 🎮 Game Data: Clear App data through device settings (note: this deletes game progress)
- 📱 Device Permissions: Our Apps request minimal permissions. You can deny permissions, but some features may not work
7. Data Retention
We retain information only as long as necessary:
- 📊 Analytics Data: Up to 24 months (anonymous)
- 💳 Purchase Records: As required by law for financial reporting
- 📧 Support Emails: 12 months after issue resolution
- 🗑️ Inactive Accounts: Data from unused Apps may be deleted after 36 months
8. International Data Transfers
As a Ghana-based company:
- 🇬🇭 Primary Storage: Data stored in secure facilities
- 🌍 International Services: Some third-party services may process data outside Ghana
- 📜 Compliance: We comply with applicable data protection laws
9. Changes to This Privacy Policy
We may update this Privacy Policy:
- 📅 Updates will be reflected in the "Last Updated" date
- 📱 Significant changes will be notified through App updates
- ✅ Continued use after changes means acceptance of new policy
- 🔗 Previous versions available upon request
10. App-Specific Privacy Notes
Examples of App-Specific Privacy Information:
For WordPlay (Vocabulary App):
"Collects anonymized data on which vocabulary levels are played and completion rates to improve difficulty balancing."
For Math Practice Apps:
"Tracks problem types frequently missed to adapt practice sessions. No personal student information is collected."
For Offline-First Apps:
"Works completely offline. Only contacts our servers for purchase verification or if you explicitly enable analytics."
For Online Games:
"Requires internet connection. May collect session data for multiplayer functionality and leaderboards."
11. Contact Information
12. Governing Law
This Privacy Policy is governed by the laws of Ghana. For users in other jurisdictions, we comply with applicable local privacy laws to the extent they apply.